Returns Cancellation and Refund Policy

1 Returns and custom orders

Change-of-mind returns for non-defective standard goods are available only where agreed under the conditions disclosed before purchase, unless the law provides otherwise. Please contact us before returning an item so we can confirm collection or delivery arrangements.

Custom furniture made to your approved dimensions, fabric, finish or specifications may not be cancellable or returnable for a change of mind once a binding production commitment has been made, subject to the contract and applicable law. Ordering a standard item from overseas does not automatically make it custom-made. Rights concerning defects or incorrect specifications remain unaffected.

Where Saudi Arabia's E-Commerce Law applies, eligible consumers may cancel within seven days of receiving a product or contracting for a service, provided the product has not been used and no benefit has been obtained from the service or transaction. Statutory exceptions, including qualifying custom-made goods, apply.

2 Damaged defective or incorrect items

Please report damage, defects, missing parts or incorrect items as soon as reasonably possible, with your order reference and photographs where available. Late reporting, missing packaging or signing a delivery note does not automatically remove your legal rights, including rights concerning hidden defects. Stop using an unsafe item and keep it available for inspection.

We will assess the issue and provide the repair, replacement, refund or other remedy required by law, respecting any right you have to choose the remedy. Where the issue is our responsibility, we will cover the reasonable collection and redelivery costs required to resolve it. A statutory remedy does not depend solely on manufacturer approval.

3 Service cancellations and deposits

Send requests to cancel design, fit-out or procurement services in writing. Where no statutory right to a full refund applies, your contract may allow deductions for work properly performed and reasonable, unavoidable commitments, after steps to reduce the loss. We will explain any lawful deduction and refund the balance due. Deposits are not automatically forfeited.

Defective or undelivered services remain subject to remedies under the contract and applicable law.

4 Delays or cancellation by IDWORKS GLOBAL DECORATION DESIGN L.L.C

We will notify you of material delays. Your contractual and statutory cancellation rights remain available. If we cannot fulfil an order, we will refund amounts due for undelivered goods or unperformed services, without affecting any further legal remedy. We will not make a material substitution without your agreement.

5 Refunds and how to contact us

Email info@idworkglobal.com with your name, order or project reference, reason for the request and relevant evidence. We will confirm the next steps and any return arrangements. Please keep goods and accessories safe and retain packaging where reasonably possible.

We aim to acknowledge requests within 2 working days and complete the assessment within 3 working days. Eligible refunds will be issued without undue delay and within the applicable legal deadline. Our normal processing target is 7 working days from receiving the returned goods or receiving a valid cancellation request where no return is required, subject to any stricter legal requirement. Bank processing may affect when the credit appears.

Refunds normally go to the original payment method and payer. An alternative method requires agreement or another lawful reason. Store credit will not replace a refund you are entitled to unless you choose it. Any deduction must be lawful and supported by the agreed terms; no undisclosed restocking or processing fees apply.

Product and installation warranties apply in addition to statutory rights. You may contact a competent consumer-protection authority or use any dispute process available by law if you are dissatisfied with our response.